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Terms & Conditions

AYRUS GLOBAL TECHNOLOGIES shall return defective products that could not be repaired at no charge, except for shipping costs. This warranty does not cover product problems related to the following:

  • Products damaged during shipping.
  • Damage caused by force majeure.
  • Damage caused by normal wear of parts, scratches, surface rust or deterioration, improper use, improper storage, improper testing, negligent use of improper voltage or current, accidental damage, abnormal or unusual use, use of unauthorized accessories or modules, computer virus, use contrary to the operating instructions, or lack of regular maintenance.
  • Product repaired, dismantled, or altered by unauthorized technical personnel.
  • Removed warranty seals or serial number stickers which void our warranty.

Shipments without an RMA number marked clearly on the outer packaging will be refused. For warranty repairs, the Distributor will return the defective Product & freight prepaid to AYRUS GLOBAL TECHNOLOGIES. AYRUS GLOBAL TECHNOLOGIES will return the repaired product to the Distributor. After the applicable warranty period, the Distributor pays all labour and/or parts charges. 

  • DOA exchange for any defective product shall be applicable for a period of 14 days from shipment arrival. No rush orders will be approved for DOA exchanges.
  • All returns will be evaluated upon return and additional fees may be charged based on the condition of the products. Failure to ship within thirty (30) days automatically voids the RMA.
  • All claims for warranty must be made within the warranty period. If after investigation AYRUS GLOBAL TECHNOLOGIES determines that the reported problem was not covered by the warranty, the Distributor shall pay AYRUS GLOBAL TECHNOLOGIES the cost of investigating the problem at its then prevailing per incident billable rate. No repair or replacement of any Product or part thereof shall extend the warranty period as to the entire Product.

Product Out of Warranty

AYRUS shall not be obligated to provide support or maintenance for the products after the warranty period. Once the Customer requests claim/maintenance for the product beyond the warranty period, the following terms shall be followed:

  • Service Policy: AYRUS will provide service quotation for products after the warranty period. If accepted & approved by the client, service maintenance work will be carried out after signing the agreement by both parties.
  • Fees: For all products after the warranty period, the client will pay all expenses including but not limited to the Logistic to & from freight, maintenance fee of the products.
  • Service Period: The service period depends on if the manufacturer and the client comply with the RMA policy and other variables. AYRUS does not guarantee that the service period will meet any specific schedule.

Note: If the product is finally deemed as “unrepairable” during the maintenance process, the client shall bear all the costs of returning the product including but not limited to the freight and customs clearance fee.